#10 Updated by sajolida 2018-07-16 18:44:14

• I don’t think there’s anything relevant in bug-reporting-doc_relevant_templates so I’m deleting it.

#11 Updated by sajolida 2018-07-26 17:47:50

I reviewed the two other files.

I only identified one item that we should moved to our website: Bug #15751. I think it’s low prio and we shouldn’t work on this as part of core work.

See my comments on the rest as I think they will help you clean your files on your side:

FAQ_relevant_templates

Tails mirror is broken or scary SSL message

We often have broken mirrors but I don’t remember ever being
notified of it either by the help desk or by
users… This always questioned but also proves maybe help desk is
not the solution in such cases.

Ideally, if we wanted to help people workaround broken mirrors we
should do that directly on the download page. I created Feature #15750 to
investigate that.

Otherwise, I don’t think it will be useful to create a FAQ for that.

Unregular download speed

I’m not sure it’s worth writing anything about that…

Difference between DVD-R / DVD+R etc.

This could be explained on https://tails.boum.org/install/dvd/. I’m
creating Bug #15751 for that.

Blocked localhost request

I don’t think we should have a FAQ about that and, as of now, I don’t
know where that information would fit. It’s for advanced users so I’d
skip it.

Device was not created using Tails USB installer

This should almost go away once we distribute USB images and after
that I don’t think it will be worth documenting.

Installing Tails on a hard drive

• For internal hard disks, we already have a FAQ about that:
  https://tails.boum.org/support/faq/#install_permanently
• For external hard disks, we already have Feature #15742.

The help desk answer is not specific on whether the user is asking about an internal or an external hard disk and I think this should be improved, possibly after Feature #15742.

Browser confinement

We already have https://tails.boum.org/doc/anonymous_internet/Tor_Browser/#confinement.

known-issues-page_relevant_templates

GPG4win issues

We have the output of verifying an ISO image with an untrusted key on https://tails.boum.org/install/download/#windows already.

I don’t think we should advertise people to blindly trust it to get
rid of this message, unless they verify it through the Web-of-Trust.

So I think help desk should rewrite their template.

Acer Chromebook C720

Not enough info.

Lost persistence (persistence.conf disappeared)

The template is already on Bug #15598.

Issue with Tails Installer on Ubuntu 15.10

Ubuntu 15.10 is not supported anymore so help desk should get rid of this one.

No configuration file found

I’ve never been able to reproduce any of the problem people have been
complaining about with UUI and I highly doubt that formatting to NTFS
would be any good. Also, UUI will disappear once we distribute USB
images. I think help desk should get rid of this one.

#13 Updated by Anonymous 2018-08-17 06:54:01

Ping?

#15 Updated by goupille 2018-10-22 11:58:49

sorry, I didn’t saw that there where replies on that ticket…

sajolida wrote:

> h3. GPG4win issues
>
> We have the output of verifying an ISO image with an untrusted key on https://tails.boum.org/install/download/#windows already.
>
> I don’t think we should advertise people to blindly trust it to get
> rid of this message, unless they verify it through the Web-of-Trust.
>
> So I think help desk should rewrite their template.

I don’t see how to rewrite this template without entering even more into kleopatra’s user support (and I don’t think it is our job to do so)

#17 Updated by goupille 2018-10-22 12:02:06

> sajolida wrote:

> > We have the output of verifying an ISO image with an untrusted key on https://tails.boum.org/install/download/#windows already.

note that we hit again Feature #14788 here…