Feature #16991

Cognitive walkthrough of automatic and manual upgrades

Added by sajolida 2019-08-22 15:14:32 . Updated 2019-12-04 12:26:37 .

Status:
Resolved
Priority:
Normal
Assignee:
sajolida
Category:
Target version:
Tails_4.2
Start date:
Due date:
% Done:

0%

Feature Branch:
Type of work:
Research
Blueprint:

Starter:
Affected tool:
Upgrader
Deliverable for:

Description

I never use Tails Upgrader myself and we don’t have RMs resources to do a usability testing of the whole process, so I’ll do a cognitive walkthrough of the entire processes.

Upgrades are still the most frequent complain when interviewing users, I’m afraid that Feature #15281 will actually make things a bit more painful for people with poor Internet connection (eg. most of the Global South), and there might be other low-hanging fruits elsewhere (doc, phrasing, feedback, etc.).

Subtasks

Related issues

Related to Tails - Feature #10885: Better integrate new upgrade scenarios with upgrade documentation Resolved 2016-01-08
Related to Tails - Feature #17151: Point Tails Upgrader to /doc/upgrade Resolved
Blocks Tails - Feature #16688: Core work 2019Q3 → 2019Q4: User experience Resolved
Blocks Tails - Feature #15288: Document tricks for power users vs. bigger downloads for automatic upgrade Confirmed 2018-02-05

History

#1 Updated by sajolida 2019-08-22 15:14:50

  • blocks Feature #16688: Core work 2019Q3 → 2019Q4: User experience added

#2 Updated by sajolida 2019-09-18 19:24:38

  • related to Feature #10885: Better integrate new upgrade scenarios with upgrade documentation added

#3 Updated by sajolida 2019-10-18 02:35:01

  • related to Feature #17151: Point Tails Upgrader to /doc/upgrade added

#4 Updated by sajolida 2019-10-18 02:36:04

I did the one for manual upgrades. See Feature #10885, Feature #17151, Bug #17069, and Bug #17068.

#5 Updated by sajolida 2019-11-27 17:12:40

  • Target version set to Tails_4.1

I’ll do this when upgrading myself from 4.0 to 4.1.

#6 Updated by sajolida 2019-11-27 17:12:55

  • Target version changed from Tails_4.1 to Tails_4.2

#7 Updated by sajolida 2019-11-27 17:13:10

  • blocks Feature #15288: Document tricks for power users vs. bigger downloads for automatic upgrade added

#8 Updated by sajolida 2019-12-04 12:26:37

  • Status changed from Confirmed to Resolved

I did the one for automatic upgrades when upgrading my machine from 4.0 to 4.1: Feature #17314, Feature #17312, Feature #17313, Feature #17310, Feature #7878#note-9, Feature #6502.