Bug #16975

Users get confused at our documentation and think Tails does not delete images at all

Added by emmapeel 2019-08-12 18:23:36 . Updated 2019-11-13 16:47:14 .

Status:
Resolved
Priority:
Normal
Assignee:
Category:
Target version:
Tails_4.1
Start date:
Due date:
% Done:

0%

Feature Branch:
Type of work:
End-user documentation
Blueprint:

Starter:
Affected tool:
Deliverable for:

Description

The phrasing at https://tails.boum.org/support/known_issues/#video-memory has made a lot of users get scared lately, thinking that images are not deleted in Tails.

Maybe we could rephrase it in a way that people that is not so technical understands it?

> Tails doesn’t erase the video memory yet. When one uses Tails, then restarts the computer into another operating system, that other operating system can see what has been displayed on the screen within Tails.
>
> Shutting down the computer completely, instead of restarting it, might allow the video memory to empty itself.

Subtasks

Related issues

Blocks Tails - Feature #16711: Core work 2019Q3 → 2019Q4: Technical writing Resolved 2016-01-08

History

#1 Updated by emmapeel 2019-08-14 07:17:04

  • Description updated

#2 Updated by sajolida 2019-08-14 12:17:16

  • Assignee set to sajolida
  • Target version set to Tails_3.16
  • Parent task set to Bug #11665

I’ll have a look while cleaning our list of known issues.

#3 Updated by sajolida 2019-08-14 12:17:30

  • blocked by Feature #16711: Core work 2019Q3 → 2019Q4: Technical writing added

#4 Updated by intrigeri 2019-09-01 14:45:22

sajolida wrote:
> I’ll have a look while cleaning our list of known issues.

AFAICT this did not happen on the branch for Bug #11665, so I’m unparenting this ticket.

#5 Updated by intrigeri 2019-09-01 14:45:56

  • blocks deleted (Feature #16711: Core work 2019Q3 → 2019Q4: Technical writing)

#6 Updated by intrigeri 2019-09-01 14:46:03

  • blocks Feature #16711: Core work 2019Q3 → 2019Q4: Technical writing added

#7 Updated by sajolida 2019-09-03 09:35:36

  • Target version changed from Tails_3.16 to Tails_3.17

#8 Updated by intrigeri 2019-09-12 14:25:42

  • Target version changed from Tails_3.17 to Tails_4.0

#9 Updated by sajolida 2019-10-03 20:53:37

  • Assignee deleted (sajolida)

#10 Updated by intrigeri 2019-10-21 11:46:17

  • Target version changed from Tails_4.0 to Tails_4.1

#11 Updated by cbrownstein 2019-11-13 06:12:49

  • Assignee set to cbrownstein

#12 Updated by cbrownstein 2019-11-13 08:22:38

  • Status changed from Confirmed to Needs Validation
  • Assignee changed from cbrownstein to sajolida

Here’s a branch:

https://0xacab.org/cbrownstein/tails/commits/doc/16975-confusing-doc-del-imgs

#13 Updated by cbrownstein 2019-11-13 16:45:45

  • Status changed from Needs Validation to Resolved
  • % Done changed from 0 to 100

Applied in changeset commit:tails|3192fe2104dfb04de36bdc0184b003b28e3cee6c.

#14 Updated by sajolida 2019-11-13 16:47:14

  • Assignee deleted (sajolida)
  • % Done changed from 100 to 0

All good!