Bug #14697

Document workaround for Tails freezing with NVIDIA GTX 1080 when HTC Vive headset is connected to HDMI

Added by intrigeri 2017-09-21 14:01:18 . Updated 2018-02-16 19:30:34 .

Status:
Resolved
Priority:
Normal
Assignee:
Category:
Hardware support
Target version:
Start date:
2017-09-21
Due date:
% Done:

0%

Feature Branch:
Type of work:
End-user documentation
Blueprint:

Starter:
Affected tool:
Deliverable for:

Description

  • Reference: Bug #11831#note-130
  • Problem: Tails freezes (not sure at which time exactly)
  • Workaround: unplug that headset before starting Tails
  • Affected hardware:
    • at least NVIDIA GTX 1080, but most likely all Pascal GPUs
    • at least HTC Vive headset, and perhaps more HDMI devices

More generally, various reports tell us that a number of problems with nouveau drivers for NVIDIA graphics can be workaround’ed by unplugging non-essential devices connected to the NVIDIA thing (e.g. 2nd display, sound outputs etc.) or by plugging displays on a different port.

It might be worth pointing to https://nouveau.freedesktop.org/wiki/CodeNames/ (so users can identify their hardware) and https://nouveau.freedesktop.org/wiki/FeatureMatrix/ (so that users can tell whether the issue they’re experiencing is Tails-specific or not).


Subtasks


Related issues

Related to Tails - Bug #11831: NVIDIA Maxwell series graphic card: X.Org doesn't start, or slow graphics operations Resolved 2017-04-10
Related to Tails - Feature #14965: Persistence preset: displays configuration Resolved 2017-11-15
Blocks Tails - Feature #14758: Core work 2017Q4 → 2018Q1: Technical writing Resolved 2017-09-17

History

#1 Updated by intrigeri 2017-09-21 14:01:46

  • related to Bug #11831: NVIDIA Maxwell series graphic card: X.Org doesn't start, or slow graphics operations added

#2 Updated by intrigeri 2017-09-21 14:03:06

#3 Updated by intrigeri 2017-09-21 14:03:30

(Really that should be 2017Q4 but I can’t find any such ticket on Feature #13246.)

#4 Updated by sajolida 2017-10-02 18:13:25

  • blocked by deleted (Feature #13423: Core work 2017Q3: Technical writing)

#5 Updated by sajolida 2017-10-02 18:13:38

  • blocks Feature #14578: Decide when we want to release Tails based on Debian Bullseye added

#6 Updated by sajolida 2017-10-02 18:13:46

  • blocked by deleted (Feature #14578: Decide when we want to release Tails based on Debian Bullseye)

#7 Updated by sajolida 2017-10-02 18:13:57

  • blocks Feature #14758: Core work 2017Q4 → 2018Q1: Technical writing added

#8 Updated by sajolida 2017-11-14 13:20:34

  • Target version changed from Tails_3.3 to Tails_3.5

#9 Updated by 110100111011 2017-11-22 05:02:08

Tails no longer crashes in 3.3 with a HTC Vive connected.

It starts correctly, just with the issue that the HTC Vive is seen by Tails as the primarmy monitor. So the Tails Greeter and everything else will appear on the HTC Vive Display, and since you can’t see anything on that due to the lenses, you practically have to disconnect the HTC Vive again to be able to use Tails.

If Feature #14965 would work without the encryption, that would fix this issue since then Tails could already turn off the HTC Vive Display before the Greeter appears.

#10 Updated by Anonymous 2018-01-17 10:48:14

  • related to Feature #14965: Persistence preset: displays configuration added

#11 Updated by anonym 2018-01-23 19:52:52

  • Target version changed from Tails_3.5 to Tails_3.6

#12 Updated by sajolida 2018-02-16 19:30:34

  • Status changed from Confirmed to Resolved
  • Assignee deleted (sajolida)
  • Target version deleted (Tails_3.6)

After Bug #14697#note-9, I think that it’s not worth documenting this.

It might be worth documenting the generic workaround that intrigeri describes in the description of the ticket: “number of problems with nouveau drivers for NVIDIA graphics can be workaround’ed by unplugging non-essential devices connected to the NVIDIA thing (e.g. 2nd display, sound outputs etc.) or by plugging displays on a different port.”

So please reopen this ticket if more such reports are coming in after Tails 3.3.