Feature #14534

Improve UX when Wi-Fi is not working

Added by sajolida 2017-08-30 10:09:53 . Updated 2019-12-18 11:38:35 .

Status:
Confirmed
Priority:
Normal
Assignee:
Category:
Target version:
Start date:
2017-12-29
Due date:
% Done:

40%

Feature Branch:
Type of work:
User interface design
Blueprint:

Starter:
Affected tool:
Deliverable for:

Description

  • Add in the installation instructions a quick check to see if Wi-Fi is working. And if not point to the known issues page and Wi-Fi dongles that work.
  • Have a notification about this Wi-Fi adapter not working in Tails? But don’t ask every time (Feature #10553)
  • When going to Wi-Fi section in Tails parameter have something saying “You Wi-Fi adpater doesn’t work in Tails, go here for more info….”. It would affect Debian as well.
  • intrigeri can help where to send feature requests and bug reports.

Files

wi-fi-unavailable.png (13411 B) sajolida, 2019-12-11 17:34:31

Subtasks

Bug #11683: Improve installation instructions when Wi-Fi is not working (especially on macOS) Resolved

0
Feature #15131: Identify USB Wi-Fi adapters that are easily available and work with Tails Resolved

100
Bug #16260: Notification on MAC spoofing failure is truncated Confirmed

0
Feature #16707: MAC spoofing failure notification should mention the name of the interface Confirmed

0
Feature #16987: Document USB tethering Confirmed cbrownstein

0

Related issues

Related to Tails - Feature #14544: Spend software developer time on smallish UX improvements In Progress 2018-08-31
Related to Tails - Bug #11941: "Network card disabled" notification lacks the name of the network card Confirmed 2016-11-17
Related to Tails - Feature #8864: Consider flagging first boot after installing Resolved 2015-02-04
Related to Tails - Feature #8061: Customize "Proxy is refusing connections" error messages in Tor Browser and remove the "Tor is not ready" popup Confirmed 2014-10-11
Blocked by Tails - Feature #10553: Add "Don't ask me again" option to notifications where appropriate Confirmed 2015-11-16

History

#1 Updated by sajolida 2017-08-30 10:14:08

  • Description updated

#2 Updated by sajolida 2017-09-11 10:43:37

  • Target version changed from Tails_3.2 to Tails_3.3

#3 Updated by sajolida 2017-11-14 13:23:12

  • Target version changed from Tails_3.3 to Tails_3.5

#4 Updated by sajolida 2018-01-19 18:25:33

  • Target version changed from Tails_3.5 to 2018

#5 Updated by sajolida 2018-07-05 15:52:03

  • blocks Feature #15392: Core work 2018Q2 → 2018Q3: User experience added

#6 Updated by sajolida 2018-08-21 12:54:57

  • related to Feature #14544: Spend software developer time on smallish UX improvements added

#7 Updated by sajolida 2018-08-21 15:44:31

  • related to Bug #11941: "Network card disabled" notification lacks the name of the network card added

#8 Updated by sajolida 2018-10-29 14:21:47

  • blocks Feature #16080: Core work 2018Q4 → 2019Q2: User experience added

#9 Updated by sajolida 2018-10-29 14:21:52

  • blocked by deleted (Feature #15392: Core work 2018Q2 → 2018Q3: User experience)

#10 Updated by sajolida 2019-01-08 12:31:11

  • Target version changed from 2018 to 2019

#11 Updated by sajolida 2019-01-16 18:11:44

  • blocked by deleted (Feature #16080: Core work 2018Q4 → 2019Q2: User experience)

#12 Updated by sajolida 2019-01-18 15:34:31

  • related to Feature #10553: Add "Don't ask me again" option to notifications where appropriate added

#13 Updated by intrigeri 2019-01-23 11:07:32

  • related to Feature #8864: Consider flagging first boot after installing added

#14 Updated by intrigeri 2019-01-23 12:09:56

  • related to deleted (Feature #10553: Add "Don't ask me again" option to notifications where appropriate)

#15 Updated by intrigeri 2019-01-23 12:10:01

  • blocks Feature #10553: Add "Don't ask me again" option to notifications where appropriate added

#16 Updated by intrigeri 2019-01-23 12:10:07

  • blocked by deleted (Feature #10553: Add "Don't ask me again" option to notifications where appropriate)

#17 Updated by intrigeri 2019-01-23 12:10:14

  • blocked by Feature #10553: Add "Don't ask me again" option to notifications where appropriate added

#18 Updated by intrigeri 2019-01-23 12:10:38

  • Description updated

#19 Updated by sajolida 2019-05-06 18:55:36

  • blocks Feature #16080: Core work 2018Q4 → 2019Q2: User experience added

#20 Updated by sajolida 2019-06-06 18:53:25

  • blocked by deleted (Feature #16080: Core work 2018Q4 → 2019Q2: User experience)

#21 Updated by sajolida 2019-06-06 18:55:34

  • blocks Feature #16688: Core work 2019Q3 → 2019Q4: User experience added

#22 Updated by sajolida 2019-08-22 10:51:42

  • Subject changed from Propose a better UX when Wi-Fi is not working to Improve UX when Wi-Fi is not working

#23 Updated by sajolida 2019-11-21 18:58:13

  • Priority changed from Low to Normal
  • Target version changed from 2019 to Tails_4.2

#24 Updated by sajolida 2019-12-11 15:27:58

  • related to Feature #8061: Customize "Proxy is refusing connections" error messages in Tor Browser and remove the "Tor is not ready" popup added

#25 Updated by sajolida 2019-12-11 15:28:49

The message drafted in Feature #8061#note-33 would help people troubleshoot their Wi-Fi not working.

#26 Updated by sajolida 2019-12-11 17:34:54

I created 2 issues on NetworkManager that would improve the UX of connecting to a Wi-Fi network though they are not directly related to Wi-Fi not working:

When no Wi-Fi interface is available, either because there is none or because it doesn’t work in Tails, we could display “Wi-Fi Unavailable…” instead of “Wi-Fi Not Connected”. Choosing this menu entry could open our documentation.

When MAC Spoofing fails, instead of displaying notifications we could display the same “Wi-Fi Unavailable…” submenu. Clicking on it could either open our doc or display a custom dialog explaining a bit more (cf. Feature #16707). Given that MAC Spoofing failures are extremely rare, I think that it’s a good idea to reuse the same widget.

Depending on how complicated this would be to implement, we could either wait until I test this during paper prototyping sessions (none in sight right now) or implement it in Tails and see it in action during usability testing sessions on software at a later occasion.

#27 Updated by sajolida 2019-12-18 11:38:23

  • blocked by deleted (Feature #16688: Core work 2019Q3 → 2019Q4: User experience)

#28 Updated by sajolida 2019-12-18 11:38:35

  • Assignee deleted (sajolida)
  • Target version deleted (Tails_4.2)

I can’t move this forward myself anymore. I’ll follow-up with GNOME once I have more user data but it might take many months, so I’ll remove this ticket from my immediate view.