Tails

#1 Updated by Anonymous 2017-06-27 12:33:53

• Subject changed from clarify https://tails.boum.org/upgrade/tails/ to Clarify "intermediary Tails" as the notions seems to be confusing to users
• Affected tool set to Installation Assistant

This was reported by the help desk, so it seems relevant to actually work on this.
Next steps: see how this can be implemented in the documentation.

#2 Updated by intrigeri 2017-06-27 12:56:21

• Category set to Installation

ACK

#3 Updated by sajolida 2017-07-10 18:25:18

• related to Feature #8589: Conduct user testing of the full installation assistant added

#4 Updated by sajolida 2017-07-10 18:25:22

• related to Feature #10614: Rethink the terminology around "temporary" Tails added

#5 Updated by sajolida 2017-07-10 18:37:51

• Assignee changed from sajolida to goupille
• QA Check set to Info Needed

Warning: I feel quite defensive on this issue so I hope I won’t sound rude.

For the record, during the design of these instructions we changed from “temporary” to “intermediary” after the user testing in Feature #8589. See Feature #10614.

Granted, this was the last user testing that we did so we didn’t verify that “intermediary” was working better than “temporary”.

But 1.5 years have passed and it’s the first time this issue gets raised. On the other hand, I’ve seen many bugs reports reusing the term “intermediary” appropriately and in a way that seems useful to understand their problem. So right now, this terms seems way more useful than problematic.

Also, I’m not sure to understand your description of this ticket: “this expression is used to describe a Tails device made with dd or UUI, therefore, not a fully featured Tails device”. That’s indeed the case. We use “intermediary Tails” to describe a Tails USB stick installed using dd or UUI. I’m not sure to understand:

• What you seems to imply is problematic here.
• Why you said “usually”: is it not used consistently.

So please elaborate as I might have missed something. I would also be very interested in reading myself the report from this user to understand better their confusion. I think that would actually be needed to actually now how to improve on this terminology, if possible.

#6 Updated by sajolida 2017-07-10 18:39:06

• Status changed from Confirmed to New

#7 Updated by sajolida 2017-07-10 18:42:38

• Subject changed from Clarify "intermediary Tails" as the notions seems to be confusing to users to Clarify "intermediary Tails" on /upgrade/tails/

Reading better the history of this ticket, I understand that goupille was referring to “intermediary” used on https://tails.boum.org/upgrade/tails/ but u removed that information in an unfortunate ticket renaming.

This solves at least part of my concerns :)

@goupille: I still want to read the original report. You can give me a Message-Id of WhisperBack id.

#8 Updated by mercedes508 2017-07-10 19:26:17

• Status changed from New to Confirmed

#9 Updated by goupille 2017-07-15 11:37:04

• Assignee changed from goupille to sajolida

I can’t find the original report (this release was intense and it was a month ago…), but, from what I can remember, the user first installed tails 2.x with UUI, then installed a final tails 2.x with Tails intaller (therefore, learnt about the “not-fully-functional-intermediary-tails” concept in the documentation), then tried to manually upgrade to tails 3.0 following the documentation https://tails.boum.org/upgrade/tails/, but was confused because the doc teach you how to create an “intermediary tails” with tails installer…

since, in Tails language an “intermediary tails” is not just “a Tails used as an intermediary”, but a “Tails not installed with Tails installer”, even if it is not critical, I think that it could be great to find another choice of word in this specific case of a manual upgrade (where you intall a “real” Tails with tails installer to use it as an “intermediary”). Maybe talking about a “second Tails” ?

I hope that helped…

#10 Updated by sajolida 2017-08-02 12:12:18

• Status changed from Confirmed to Rejected
• Assignee deleted (sajolida)
• QA Check deleted (Info Needed)

I looked quite hard in my tails-bugs@ archive for the original email but couldn’t find anything. The only three emails that I found on tails-bugs@boum.org including the word “intermediary” between the release of 3.0 and your opening of this ticket were affected by Bug #12696 and that could very well have been the source of the confusion.

So I’ll temporarily reject this ticket. I’m happy to reconsider how serious this issue is if we get other similar reports. Next please point me to the original email.

#11 Updated by sajolida 2018-04-07 11:26:43

• blocks Feature #15392: Core work 2018Q2 → 2018Q3: User experience added