Bug #9960
Request tracker for help desk
Start date:
2015-07-24
Due date:
% Done:
67%
Starter:
Affected tool:
Deliverable for:
Description
Subtasks
| Feature #9803: Call for a meeting to refine requirements for help desk request tracker | Resolved | 0 |
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| Bug #11745: Talk to people from Tor about RT as request tracker for our help desk | Rejected | 0 |
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| Feature #15922: Feasibility study on request tracker for help desk | Confirmed | 0 |
Related issues
|
Related to Tails - |
Rejected | 2017-02-25 |
History
#1 Updated by intrigeri 2015-08-11 01:11:41
- Subject changed from Request tracker to Request tracker for frontdesk
#2 Updated by sajolida 2016-08-29 10:55:36
- Subject changed from Request tracker for frontdesk to Request tracker for help desk
#3 Updated by elouann 2017-03-11 05:16:36
- Blueprint set to https://tails.boum.org/blueprint/RT_for_help_desk/
#4 Updated by Anonymous 2018-01-18 14:30:36
- related to
Feature #12262: Make WhisperBack logs available to developers to query added
#5 Updated by sajolida 2018-09-07 10:53:09
- Subject changed from Request tracker for help desk to Feasibility study of request tracker for help desk
All the subtasks here are about evaluating options on what to build, when, and for how much money. So let’s repurpose this ticket to be about a “feasibility study”.
The next step is for our sysadmins to update their plans and budget in 2019Q2.
#6 Updated by sajolida 2018-09-07 11:07:26
- Subject changed from Feasibility study of request tracker for help desk to Feasibility study on request tracker for help desk
#7 Updated by sajolida 2018-09-07 11:15:54
- Subject changed from Feasibility study on request tracker for help desk to Request tracker for help desk
Nah, I’ll create a dedicated ticket for the feasibility study instead…