Don't point to the Tor support channels in Tor Launcher
For the moment, the initial screen of Tor Launcher appears when choosing to configure proxy, firewall, or bridges from Tails Greeter. This includes the sentence “For assistance, contact email@example.com”.
The Tor help desk can foresee this causing problems for them, and ask us remove it.
#3 Updated by intrigeri 2014-03-14 18:31:47
- Assignee deleted (
- Target version deleted (
Dropping the target version and assignee for now. It’s now way too late to fix this in 0.23, and we’ll see if the Tor support people complain.
Besides, it’s unclear to me where we should point Tails users to, instead: at the time this information is displayed, Tails is not connected to the Tor network yet.
#9 Updated by intrigeri 2015-04-14 16:28:15
> I asked, and apparently, Tor helpdesk has a template “ask to Tails people”. It has
> been used 19 times in March 2015, so that’s not huge, but still big enough that such
> a change would probably be nice :)
Indeed. That template has also been used:
- 7 times in January 2015
- 5 times in December 2014
- no idea for February, I couldn’t find the Tor help desk’s report
I guess the next step is to research what we should do about this. As said earlier, merely pointing to a different email address doesn’t seem applicable to the Tails use-case. Perhaps we should simply add a boolean option to Tor Launcher, that allows us to opt-in for hiding the “For assistance…” widgets?
#12 Updated by sajolida 2015-04-14 16:55:50
Note that Tor Launcher is only seen by people who activate additional Tor configuration in the Greeter. The information that we miss here is to know how much of those requests actually from that indication in Tor Launcher (so most probably from people using bridges).
- If that percentage is high, then solving this should get a higher priority.
- If that percentage is low, then we should investigate what else need to be fixed to have less Tails-related requests sent to Tor.