Bug #6898

Don't point to the Tor support channels in Tor Launcher

Added by sajolida 2014-03-11 09:18:09 . Updated 2018-08-19 08:28:22 .

Status:
Confirmed
Priority:
Normal
Assignee:
Category:
Tor configuration
Target version:
Start date:
2014-03-11
Due date:
% Done:

0%

Feature Branch:
Type of work:
Code
Blueprint:

Starter:
0
Affected tool:
Tor Launcher
Deliverable for:

Description

For the moment, the initial screen of Tor Launcher appears when choosing to configure proxy, firewall, or bridges from Tails Greeter. This includes the sentence “For assistance, contact help@rt.torproject.org”.

The Tor help desk can foresee this causing problems for them, and ask us remove it.

Subtasks

Related issues

Related to Tails - Bug #6893: Skip the first screen of Tor Launcher Duplicate 2014-03-10
Related to Tails - Bug #16293: Focus is on the "Enter" button in the first screen of Tor Launcher Rejected 2019-01-05

History

#1 Updated by intrigeri 2014-03-11 10:01:58

  • Category set to Spoof MAC
  • Status changed from New to Confirmed
  • Assignee set to anonym

Assigning to anonym, as this is part of the “fallout” of the new bridge mode implementation.

#2 Updated by sajolida 2014-03-11 17:12:15

  • Priority changed from Elevated to Normal

Actually, this request does not has a full consensus on the Tor side. So moving this to normal priority.

#3 Updated by intrigeri 2014-03-14 18:31:47

  • Assignee deleted (anonym)
  • Target version deleted (Tails_0.23)

Dropping the target version and assignee for now. It’s now way too late to fix this in 0.23, and we’ll see if the Tor support people complain.

Besides, it’s unclear to me where we should point Tails users to, instead: at the time this information is displayed, Tails is not connected to the Tor network yet.

#4 Updated by intrigeri 2014-07-19 20:39:13

  • Category changed from Spoof MAC to Tor configuration

#5 Updated by BitingBird 2015-01-02 17:59:05

It’s been 6 months, so maybe this would be time to ask Tor people if they had such reports from Tails users and what is their position on this now ?

#6 Updated by intrigeri 2015-01-03 11:22:41

> It’s been 6 months, so maybe this would be time to ask Tor people if they had such reports from Tails users and what is their position on this now ?

Sure. You just volunteered :P

#7 Updated by BitingBird 2015-01-07 16:32:13

  • Affected tool set to Tor Launcher

#8 Updated by BitingBird 2015-04-10 22:39:03

I asked, and apparently, Tor helpdesk has a template “ask to Tails people”. It has been used 19 times in March 2015, so that’s not huge, but still big enough that such a change would probably be nice :)

#9 Updated by intrigeri 2015-04-14 16:28:15

> I asked, and apparently, Tor helpdesk has a template “ask to Tails people”. It has
> been used 19 times in March 2015, so that’s not huge, but still big enough that such
> a change would probably be nice :)

Indeed. That template has also been used:

I guess the next step is to research what we should do about this. As said earlier, merely pointing to a different email address doesn’t seem applicable to the Tails use-case. Perhaps we should simply add a boolean option to Tor Launcher, that allows us to opt-in for hiding the “For assistance…” widgets?

#10 Updated by BitingBird 2015-04-14 16:49:47

  • related to Bug #6893: Skip the first screen of Tor Launcher added

#11 Updated by BitingBird 2015-04-14 16:50:40

Just added a relashionship to Bug #6893, that is about hiding this first screen completely, so maybe that’s the easy solution.

#12 Updated by sajolida 2015-04-14 16:55:50

Note that Tor Launcher is only seen by people who activate additional Tor configuration in the Greeter. The information that we miss here is to know how much of those requests actually from that indication in Tor Launcher (so most probably from people using bridges).

  • If that percentage is high, then solving this should get a higher priority.
  • If that percentage is low, then we should investigate what else need to be fixed to have less Tails-related requests sent to Tor.

#13 Updated by Anonymous 2018-08-19 06:20:33

I’m unsure about the current status of this ticket.

#14 Updated by intrigeri 2018-08-19 08:28:22

  • Subject changed from Don't point to help@rt.torproject.org in Tor Launcher to Don't point to the Tor support channels in Tor Launcher

Tor Launcher in Tails now says: “For assistance, visit torproject.org/about/contact.html#support”.

#15 Updated by intrigeri 2019-01-23 11:08:48

  • related to Bug #16293: Focus is on the "Enter" button in the first screen of Tor Launcher added