Feature #17641

Easier access to common workarounds for hardware support problems

Added by intrigeri 2020-04-19 17:56:03 . Updated 2020-04-29 02:45:58 .

Status:
Confirmed
Priority:
Normal
Assignee:
goupille
Category:
Hardware support
Target version:
Start date:
Due date:
% Done:

0%

Feature Branch:
Type of work:
Research
Blueprint:

Starter:
Affected tool:
Deliverable for:

Description

intrigeri & sajolida had meetings with Help Desk, initially as part of our budget forecasting process, that switched to (re)focusing the Help Desk’s efforts, and figuring out ways to lower the Help Desk’s workload. This issue is part of the output of these discussions.

We should add bootloader entries with common kernel command line options that we recommend as workarounds. Could prevent having people to tweak boot options and fail (typos).

To make this happen, we need:

- [ ] Create a list of needed entries: which additional boot options, what for? (Help Desk)

- [ ] Decide if having this for EFI boot only would be a good enough first iteration (Help Desk)

- [ ] Figure out how to present this to users (FT + UX)
- [ ] Implement (FT)

In a second iteration, it might even be possible to have GRUB add these options automatically, depending on the hardware it detects. Let’s not block on this initially.

(:sajolida: is watching this)

Subtasks

Related issues

Blocks Tails - Feature #16209: Core work: Foundations Team Confirmed

History

#1 Updated by intrigeri 2020-04-19 17:56:30

#2 Updated by intrigeri 2020-04-19 17:57:18

  • Assignee set to goupille

I’m assigning this to a random Help Desk member, so that your team can track, in whatever way you see fit, the items on the checklist that we need your input about.

#3 Updated by sajolida 2020-04-20 18:56:43

  • Description updated

#4 Updated by goupille 2020-04-29 02:44:05

clearly, what people seems to need to add the most are those these days, are the workarounds for the nvidia pascal :

    nouveau.noaccel=0
    nouveau.noaccel=1
    nouveau.modeset=0
    xorg-driver=modesetting

and if we can find out that there are two gpu, maybe those would avoid the need for some people to reach us:

    modprobe.blacklist=nouveau
    xorg-driver=modesetting

#5 Updated by goupille 2020-04-29 02:45:58

- [ ] Decide if having this for EFI boot only would be a good enough first iteration (Help Desk)

I’m not sure I understand the implications here, and how we (helpdesk) would assess that