Tails

#1 Updated by sajolida 2019-10-30 12:12:03

• Status changed from Confirmed to In Progress
• Assignee changed from intrigeri to goupille

I tried to burn Tails 4.0 using Etcher 1.5.51 (the version linked from our website) on macOS High Sierra and it worked fine 2 times in a row.

Maybe it’s this error in Etcher: https://github.com/balena-io/etcher/issues/2833.

To confirm this, I need to know from people experiencing this issue:

• What is their version of macOS.

• Whether it works to run Etcher from a Terminal with sudo:

sudo /Applications/balenaEtcher.app/Contents/MacOS/balenaEtcher

Once it’s confirmed that we are facing Etcher#2833, we could document the workaround.

I’ll also track Etcher#2833 and update the version that we distribute as soon as it’s fixed upstream.

#2 Updated by sajolida 2019-11-02 15:33:52

• Description updated

#3 Updated by goupille 2019-11-05 11:17:32

• Assignee changed from goupille to sajolida

a user confirmed that starting etcher from a terminal with sudo fixed the issue

#4 Updated by sajolida 2019-11-06 11:19:12

• Status changed from In Progress to Confirmed
• Target version set to Tails_4.1
• Type of work changed from Research to End-user documentation

Ok, then let’s assume that we’re facing only https://github.com/balena-io/etcher/issues/2833 and document the workaround on our installation pages.

#5 Updated by sajolida 2019-11-06 11:23:22

• blocks Feature #16711: Core work 2019Q3 → 2019Q4: Technical writing added

#6 Updated by sajolida 2019-11-06 11:33:27

• blocked by deleted (Feature #16711: Core work 2019Q3 → 2019Q4: Technical writing)

#7 Updated by sajolida 2019-11-06 11:33:34

• blocks Feature #16688: Core work 2019Q3 → 2019Q4: User experience added

#9 Updated by sajolida 2019-11-06 13:47:01

• Status changed from Confirmed to Resolved
• Assignee deleted (sajolida)

I updated Etcher to 1.5.61, which should fix the problem.