Bug #17131
Tails fails to completely shutdown
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Description
It appears there used to be a section about this issue on the “known issues” page, but it is gone. However, a user has reported facing this problem. May I ask why this has been removed?
Thanks
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#1 Updated by sajolida 2019-10-08 18:00:46
- Assignee changed from sajolida to numbat
It’s good to document problems. It’s better to fix them :)
For the record, the section that we removed was:
https://git.tails.boum.org/tails/commit/?id=666863ce3a
We removed it because it was very old (2013!) and related to an implementation of the memory wipe procedure that we’re not using anymore, since 3.0 I think. Search for “Shutdown” in https://tails.boum.org/news/version_3.0/.
So my bet is that this user faced a different issue that the one that used to be documented.
Were the symptoms the same for this user?
Do you have any more information?
#2 Updated by numbat 2019-10-19 10:39:11
- File 17131_kernel_panic.jpg added
I’ve asked the user for more details on their hardware and attached a screenshot provided.
When the user attempts an emergency shutdown it may end up in a kernel panic, the user must then manually shutdown the hardware. The chances of this bug occurring is higher when the system is active, while doing things that are RAM intensive.
#3 Updated by intrigeri 2019-10-31 12:40:21
Hi numbat,
> When the user attempts an emergency shutdown
Do you know (or could you ask) how exactly they’re triggering shutdown? (We don’t have a well defined terminology and this area, and different people mean different things with “emergency shutdown”.)
Can the user reproduce this with 4.0? (on the screenshot I see a 4.19 kernel is running, so that’s not Tails 4.0 :)