Feature #16411

Explain what to do when the verification of Etcher fails

Added by sajolida 2019-01-31 11:50:37 . Updated 2019-08-09 14:11:50 .

Status:
Resolved
Priority:
Normal
Assignee:
Category:
Installation
Target version:
Tails_3.16
Start date:
2019-01-31
Due date:
% Done:

0%

Feature Branch:
doc/16411-etcher-verification-fails
Type of work:
End-user documentation
Blueprint:

Starter:
Affected tool:
Deliverable for:

Description

See screenshot in attachment.

This might be very hard to reproduce and most likely a hardware problem, so our best source of information would be help desk:

  • How frequent is this?
  • Does retrying with the same USB stick sometimes work?
  • Does trying with another USB stick always work?
  • Otherwise does changing the image work, ie. making sure it’s verified?

Let’s wait some time to see how frequent this is and then we might add a note about this in the installation instructions for Etcher.

Files

verification-failed.png (19274 B) sajolida, 2019-01-31 11:46:33

Subtasks

Related issues

Blocks Tails - Feature #16711: Core work 2019Q3 → 2019Q4: Technical writing Resolved 2016-01-08

History

#1 Updated by sajolida 2019-01-31 11:50:59

  • blocks Feature #15941: Core work 2018Q4 → 2019Q2: Technical writing added

#2 Updated by sajolida 2019-01-31 11:53:14

  • Description updated

#3 Updated by sajolida 2019-02-20 20:05:48

  • Assignee set to emmapeel
  • QA Check set to Info Needed

@emmapeel: I know you’ve been doing shifts lately.

  • How frequent is this?
  • If people, solve this, how did they do?

#4 Updated by intrigeri 2019-06-02 15:13:14

  • QA Check deleted (Info Needed)

#5 Updated by sajolida 2019-07-18 16:59:03

@emmapeel: I see that you’re on duty this week, so “ping!”.

If you don’t have more info, tell us. That’s helpful too!

#6 Updated by sajolida 2019-07-18 16:59:15

  • blocks Feature #16711: Core work 2019Q3 → 2019Q4: Technical writing added

#7 Updated by sajolida 2019-07-18 16:59:18

  • blocked by deleted (Feature #15941: Core work 2018Q4 → 2019Q2: Technical writing)

#8 Updated by emmapeel 2019-07-19 05:45:38

I can’t seem to find any reports now, but the report I remeber, the user had in fact verified with the DAVE before getting a failure on Etcher.

I don’t remember seeing it more than once, tho

#9 Updated by sajolida 2019-07-26 15:31:43

  • Assignee changed from emmapeel to sajolida
  • Target version set to Tails_3.16

#10 Updated by sajolida 2019-07-30 20:07:23

  • Status changed from Confirmed to In Progress

Applied in changeset commit:tails|5f24af298f2b4b09141391048a0bd9728d4aad9b.

#11 Updated by sajolida 2019-07-30 20:10:36

  • Status changed from In Progress to Needs Validation
  • Assignee changed from sajolida to cbrownstein
  • Feature Branch set to doc/16411-etcher-verification-fails

Here is a super tiny branch!

#12 Updated by cbrownstein 2019-08-06 20:19:38

  • Status changed from Needs Validation to In Progress
  • Assignee changed from cbrownstein to sajolida

Looks good!

#13 Updated by sajolida 2019-08-09 14:11:50

  • Status changed from In Progress to Resolved
  • Assignee deleted (sajolida)

Merged!