Feature #15922

Feasibility study on request tracker for help desk

Added by sajolida 2018-09-07 11:18:23 . Updated 2018-09-07 11:18:41 .

Status:
Confirmed
Priority:
Normal
Assignee:
Category:
Target version:
Start date:
2015-07-24
Due date:
% Done:

0%

Feature Branch:
Type of work:
Research
Blueprint:

Starter:
Affected tool:
Deliverable for:

Description

The objectives of the study would be to:

  • Evaluate existing tools against our requirements.
  • Choose a tool.
  • Maybe update or clarify our requirements along the way.
  • Build a budget for building the platform.
  • Think about a maintenance plan and budget.

A friendly contractor is happy to help us with that but it wouldn’t make sense to ask him to do the study without involving our sysadmin team. They are very busy and lacking manpower, so the next step is for our sysadmins to update their plans and budget in 2019Q2.


Subtasks

Bug #9805: Choose a tool for the request tracker for help desk Confirmed

0

Bug #11744: Experiment with RT against our requirements Confirmed emmapeel

0

Bug #12317: Test Helpy for request tracker for help desk Confirmed emmapeel

0

Feature #14524: Estimate budget for request tracker for help desk Confirmed

0


History