Bug #15491

Tails 3.6* hangs during boot with Macbook 7.1

Added by goupille 2018-04-05 17:43:12 . Updated 2018-05-29 09:04:16 .

Status:
Resolved
Priority:
Normal
Assignee:
Category:
Hardware support
Target version:
Tails_3.8
Start date:
2018-04-05
Due date:
% Done:

100%

Feature Branch:
Type of work:
End-user documentation
Blueprint:

Starter:
Affected tool:
Deliverable for:

Description

Since Tails 3.6, when booting Tails, before the greeter appears, the screen blink some times and display a kernel error message involving nouveau.

Booting in troubleshooting mode works as it should.

the computer is a Macbook 7.1 - mid 2010, with a NVIDIA GeForce 320M GPU

a picture of the kernel error has been sent to FT

Files

kernel_logs.jpg (498500 B) intrigeri, 2018-04-30 11:23:56

Subtasks

History

#1 Updated by intrigeri 2018-04-30 11:24:03

#2 Updated by intrigeri 2018-04-30 11:33:41

  • Category set to Hardware support
  • Status changed from New to Confirmed
  • Assignee changed from intrigeri to goupille
  • QA Check set to Info Needed

I was going to document the workaround on https://tails.boum.org/support/known_issues/graphics/ but I realized I lack the full name and ID of that graphics card. It should be in the WhisperBack report, otherwise ask the user to send me the output of lspci -d::0300 -nn (referencing this ticket number). Thanks!

#3 Updated by intrigeri 2018-04-30 11:34:08

I’ve asked the user to try nomodeset. Likely it’s enough and will allow me to document a better workaround than troubleshooting mode.

#4 Updated by goupille 2018-04-30 17:57:42

  • Assignee changed from goupille to intrigeri

I just resent you some details about the graphic card

#5 Updated by intrigeri 2018-05-29 08:55:37

  • Target version set to Tails_3.8
  • QA Check deleted (Info Needed)
  • Type of work changed from Research to End-user documentation

The user replied: nomodeset works around the problem :)

The affected hardware is:
02:00.0 VGA compatible controller (0300): NVIDIA Corporation MCP89 (GeForce 320M) (10de:08a0) rev a2)

#6 Updated by intrigeri 2018-05-29 09:04:16

  • Status changed from Confirmed to Resolved
  • Assignee deleted (intrigeri)
  • % Done changed from 0 to 100

Documented the workaround.

#7 Updated by sajolida 2018-09-11 18:05:58

  • blocked by Bug #10347: Troubleshooting for automatic upgrades that fail to restart added

#8 Updated by sajolida 2018-09-11 18:06:16

  • blocks deleted (Bug #10347: Troubleshooting for automatic upgrades that fail to restart)