Bug #15453
Tails Installer 'Install' or 'Upgrade' button greyed out: Permission denied: '/lib/live/mount/medium'
0%
Description
Another bug users report:
When on Tails 3.6.1 intermediary Tails:
- Open Tails Installer
- Buttons get greyed out or cannot be selected (USB devices dropdown menu, ‘Install’ button.
- No option can be selected
The user has an NVIDIA card (I am starting to develop a prejudice here):
01:00.0 VGA compatible controller: NVIDIA Corporation GM204 [GeForce GTX 970] (rev a1)
On the log I see:
Mar 23 05:08:23 amnesia tails-installer.desktop[19762]: Traceback (most recent call last):
Mar 23 05:08:23 amnesia tails-installer.desktop[19762]: File "/usr/lib/python2.7/dist-packages/tails_installer/gui.py", line 424, in on_radio_button_source_iso_toggled
Mar 23 05:08:23 amnesia tails-installer.desktop[19762]: path=config['running_liveos_mountpoint'])
Mar 23 05:08:23 amnesia tails-installer.desktop[19762]: File "/usr/lib/python2.7/dist-packages/tails_installer/source.py", line 67, in __init__
Mar 23 05:08:23 amnesia tails-installer.desktop[19762]: self.size = _dir_size(self.path)
Mar 23 05:08:23 amnesia tails-installer.desktop[19762]: File "/usr/lib/python2.7/dist-packages/tails_installer/utils.py", line 57, in _dir_size
Mar 23 05:08:23 amnesia tails-installer.desktop[19762]: for item in os.listdir(source):
Mar 23 05:08:23 amnesia tails-installer.desktop[19762]: OSError: [Errno 13] Permission denied: '/lib/live/mount/medium'
Mar 23 05:08:25 amnesia gvfsd[6417]: mkdir failed on directory /var/cache/samba: Permission denied
Mar 23 05:08:25 amnesia gvfsd[6417]: mkdir failed on directory /var/cache/samba: Permission denied
Mar 23 05:08:25 amnesia gvfsd[6417]: dbus_mount_reply: Error from org.gtk.vfs.Mountable.mount(): Failed to retrieve share list from server: Connection refused
Mar 23 05:08:25 amnesia gvfsd-network[19788]: Couldn't create directory monitor on smb://x-gnome-default-workgroup/. Error: The specified location is not mounted
Mar 23 05:08:28 amnesia tails-installer.desktop[19762]: Traceback (most recent call last):
Mar 23 05:08:28 amnesia tails-installer.desktop[19762]: File "/usr/lib/python2.7/dist-packages/tails_installer/gui.py", line 424, in on_radio_button_source_iso_toggled
Mar 23 05:08:28 amnesia tails-installer.desktop[19762]: path=config['running_liveos_mountpoint'])
Mar 23 05:08:28 amnesia tails-installer.desktop[19762]: File "/usr/lib/python2.7/dist-packages/tails_installer/source.py", line 67, in __init__
Mar 23 05:08:28 amnesia tails-installer.desktop[19762]: self.size = _dir_size(self.path)
Mar 23 05:08:28 amnesia tails-installer.desktop[19762]: File "/usr/lib/python2.7/dist-packages/tails_installer/utils.py", line 57, in _dir_size
Mar 23 05:08:28 amnesia tails-installer.desktop[19762]: for item in os.listdir(source):
Mar 23 05:08:28 amnesia tails-installer.desktop[19762]: OSError: [Errno 13] Permission denied: '/lib/live/mount/medium'
(What’s up with that samba?)
Bug report: b5f382f3654ea6560684ad0cd1ad8e06
Subtasks
Related issues
Related to Tails - |
Rejected | 2017-09-29 |
History
#1 Updated by intrigeri 2018-03-23 10:59:50
- Assignee changed from intrigeri to emmapeel
- QA Check set to Info Needed
This looks like a stick installed with UUI on a NTFS partition i.e. Feature #14734, no?
Please check the filesystem type of /lib/live/mount/medium in the output of mount
.
#2 Updated by emmapeel 2018-03-23 11:01:32
- Status changed from New to Rejected
intrigeri wrote:
> This looks like a stick installed with UUI on a NTFS partition i.e. Feature #14734, no?
> Please check the filesystem type of /lib/live/mount/medium in the output of mount
.
Yes indeed. I forgot to ask user, but user found out he didn’t formatted the partition corrrectly…
So I close this ticket.
#3 Updated by emmapeel 2018-03-23 11:06:07
- related to
Bug #13206: Install by cloning sometimes silently fails from a stick installed with UUI added
#4 Updated by intrigeri 2018-03-23 11:30:50
- Status changed from Rejected to Duplicate
> Yes indeed. I forgot to ask user, but user found out he didn’t formatted the partition corrrectly…
FYI you don’t have to ask the user, the info is in the bug report.
#5 Updated by emmapeel 2018-03-23 11:36:40
Yes, but I didnt asked the user if he formatted in Fat32 before asking him to send a WhisperBack report.