Feature #15127

Add a troubleshooting section when the USB stick doesn't appear in the Mac startup disks

Added by sajolida 2017-12-27 21:05:28 . Updated 2019-08-09 14:10:03 .

Status:
Resolved
Priority:
Normal
Assignee:
Category:
Installation
Target version:
Tails_3.16
Start date:
2017-12-27
Due date:
% Done:

0%

Feature Branch:
doc/15127-mac-troubleshooting
Type of work:
End-user documentation
Blueprint:

Starter:
Affected tool:
Installation Assistant
Deliverable for:

Description

Subtasks

Related issues

Blocks Tails - Feature #16711: Core work 2019Q3 → 2019Q4: Technical writing Resolved 2016-01-08

History

#1 Updated by sajolida 2019-07-22 16:48:11

I’m not sure what happened to jaster during the tests but it might have been Bug #12146.

Anyway, it wouldn’t to add a section anyway but then the troubleshooting should be:

  1. Try to install again
  2. Try a different USB stick
  3. Try the same USB stick on a different computer: if it works report to Help desk.

#2 Updated by sajolida 2019-07-22 16:48:43

Now that installing and starting on Mac should be much easier it’s a good time to work on this.

#3 Updated by sajolida 2019-07-22 16:48:55

  • blocks Feature #16711: Core work 2019Q3 → 2019Q4: Technical writing added

#4 Updated by sajolida 2019-07-30 15:51:15

  • Status changed from Confirmed to Needs Validation
  • Assignee set to cbrownstein
  • Target version set to Tails_3.16
  • Feature Branch set to doc/15127-mac-troubleshooting

Here is a branch!

#5 Updated by cbrownstein 2019-08-06 20:15:29

  • Status changed from Needs Validation to In Progress
  • Assignee changed from cbrownstein to sajolida

Looks good!

#6 Updated by sajolida 2019-08-09 14:10:03

  • Status changed from In Progress to Resolved
  • Assignee deleted (sajolida)

Merged!