Feature #14545

Quantitative survey of our user base

Added by sajolida 2017-08-30 10:33:38 . Updated 2020-03-16 19:32:34 .

Target version:
Start date:
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We’ve been conducting qualitative interviews of our users for more than a year now: https://tails.boum.org/blueprint/interviews/.

To complete the picture, I want to do a quantitative survey of our user base.

See https://tails.boum.org/blueprint/user_survey/.


Related issues

Blocked by Tails - Feature #14540: Survey platform Resolved 2017-10-03


#1 Updated by sajolida 2018-04-17 09:32:02

  • Subject changed from Learn who our users are to Quantitative survey of our user base
  • Description updated
  • Blueprint set to https://tails.boum.org/blueprint/user_survey/

#2 Updated by sajolida 2018-04-17 09:39:11

#3 Updated by sajolida 2018-04-17 09:39:54

  • blocks Feature #15392: Core work 2018Q2 → 2018Q3: User experience added

#4 Updated by sajolida 2018-07-05 15:53:28

  • blocked by deleted (Feature #15392: Core work 2018Q2 → 2018Q3: User experience)

#5 Updated by nodens 2018-08-30 15:12:05

  • Target version changed from 2018 to 2019

#6 Updated by geb 2018-09-08 14:05:58


https://tails.boum.org/blueprint/user_survey/ :
>Possible research questions
>- Size of user base
> - How many users do we really have?
> - Right now we only have number of boots per day but combining this
> with how frequently people use Tails, we could extrapolate rough
> number of users and maybe usage categories (fraction of frequent
> users and occasional users, etc.).
>- Technical skills
> - How technically skilled are our users?
> - How big is the difference between the technical skills of our target
> audience and real audience?
> - Is there a match between how hard Tails is to use and the skills of
> our actual users?
>- Region
> - Is Tails useful and accessible by a global audience?
> - Information on where Tails is used the most is very helpful for
> fundraising, outreach, or translation efforts.

Maybe download stats from mirrors could help here. While it wont fully take account cloned tails, every mirror see a given proportion (actually around 1/50) of the downloads of the iso and the upgrades. Some informations could be extracted directly from their stats like the download countries (excluding downloads from Tor), the hour they tend to download, the lang they use (from the http referer field), the installation method they choose (same). Some other may be inferred (for example, how much downloads of the upgrades compared to the downloads of the iso, could give an estimation of how much users relies on automatic upgrades and how much of them reinstall for every release, which could give insights of their technical level).

#7 Updated by sajolida 2018-09-10 19:34:22

  • Regarding download stats, we have a better plan already implemented (I’m looking for a reviewer!). See Feature #14922.
  • Regarding upgrade stats, we can already do that with the hits on the RSS feed for security updates.

#8 Updated by sajolida 2019-11-21 18:19:30

  • blocks Feature #17246: Core work 2020Q1 → 2020Q2: User experience added

#9 Updated by sajolida 2019-11-21 18:19:36

  • Target version changed from 2019 to Tails_4.5

#10 Updated by sajolida 2020-03-16 19:32:34

  • Target version deleted (Tails_4.5)

I’m seriously out of budget until the end of the year.

#11 Updated by sajolida 2020-03-16 19:32:45

  • blocked by deleted (Feature #17246: Core work 2020Q1 → 2020Q2: User experience)