Bug #12523
After automatic upgrade, keyboard and mouse do not work
Start date:
2017-05-06
Due date:
% Done:
0%
Description
Some users experienced this problem back on the update from 2.5 to 2.6, see Bug #11839
It is also happening on updates from 2.11 to 2.12.
Dear users, we need some debugging information:
- Start another Tails, and add an administration password.
- Start Disks from Applications / Utilities / Disks
- Plug your broken Tails
- Select it from the sidebar on Disks
- Select the partition called "Tails" (NOT the one called TailsData)
- Press the 'play' button to mount the partition.
- Now that is mounted, you need to run some commands and send us the output:
- cat /media/amnesia/Tails/live/Tails.module
- sha256sum /media/amnesia/Tails/live/*
- ls -l /media/amnesia/Tails/live/
- df /media/amnesia/Tails/live/
- the date/time when the upgrade was applied
You can mail this information to tails-bugs@boum.org with this ticket reference
Thanks in advance!
Subtasks
Related issues
Related to Tails - |
Rejected | 2016-09-24 |
History
#1 Updated by emmapeel 2017-05-06 08:52:46
- related to
Bug #11839: After automatic upgrade from Tails 2.5 to 2.6, keyboard and mouse stop working added
#2 Updated by intrigeri 2017-05-11 09:52:30
- Category deleted (
Installation) - Affected tool changed from Installer to Upgrader
#3 Updated by Anonymous 2017-06-27 09:06:22
- Status changed from New to Rejected
This ticket is 2 months old, we have since released a new Tails version and according to goupille, no other users reported back on this. So I’m closing this ticket.