Feature #11769
Check if some of us could get involved in Reddit's tails/ channel
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Description
During the summit, frontdesk submitted this idea, and I hereby deliver this ticket to one of you. Feel free to reassign it to somebody else, this is merely to track the idea.
In order to use Reddit as a semi-official support channel we should verify if we could get involved in Reddit’s tails/ channel. Apparently it’s possible to get ‘official status’ on Reddit and moderate or reorder topics there.
Subtasks
Related issues
| Related to Tails - Feature #11771: Consider adding a header warning on the Reddit page telling people that we're not maintaining this actively | In Progress | 2016-09-03 | |
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Related to Tails - |
Resolved | 2016-09-03 | |
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Related to Tails - |
In Progress | 2015-10-22 |
History
#1 Updated by goupille 2016-09-05 03:48:06
- Assignee changed from goupille to emmapeel
I’m assigning this to emmapeel, since you seemed to know better about this reddit thing
#2 Updated by mercedes508 2016-09-25 12:31:59
The frontdesk team decided to add “hanging out on reddit” as another task we could do, similarly to support on #tails, during a test period, until end of 2016.
We’ll ask for an “official” Tails support reddit account and add it to our missions.
#3 Updated by intrigeri 2016-09-25 13:16:06
- related to Feature #11771: Consider adding a header warning on the Reddit page telling people that we're not maintaining this actively added
#4 Updated by intrigeri 2016-09-25 13:17:01
Then we’re done on this ticket, no? What’s left to do seems to be tracked by Feature #11770 and Feature #11771.
#5 Updated by Anonymous 2016-11-15 15:35:57
Are we done really? The channels already exist, so I wonder how useful it is to open new “official” support channels instead of using the existing ones.
#6 Updated by Anonymous 2016-11-15 15:37:05
It might also be interesting to see if such channels have statistics. As a means of feedback, it could be interesting for us to know what problems occur often (UX) or what bugs keep being reported (and might need better documentation) etc. etc.
#7 Updated by intrigeri 2017-01-26 13:03:45
mercedes508 wrote:
> The frontdesk team decided to add “hanging out on reddit” as another task we could do, similarly to support on #tails, during a test period, until end of 2016.
> We’ll ask for an “official” Tails support reddit account and add it to our missions.
I’m told we’re now in 2017. Any status update on this front?
#8 Updated by emmapeel 2017-03-14 10:17:02
- Status changed from Confirmed to Resolved
We haven’t really fullfilled our promise to hang out more on Reddit, as talked on our last meeting (March 12)
So I would say that by now we cannot take care of Tails on Reddit…
#9 Updated by Anonymous 2017-03-14 14:54:57
If Reddit has an RSS feed, why not simply read this in your Mail or RSS client? Once tails-support will have vanished it seems important to get feedback from those channels.
Although answering actually requires to login to Reddit and it seems quite painful over Tor, I’m being told to wait to post answers because “you’re doing too much” - after my second comment..
#10 Updated by cypherpunks 2017-03-14 23:26:04
u wrote:
> If Reddit has an RSS feed, why not simply read this in your Mail or RSS client? Once tails-support will have vanished it seems important to get feedback from those channels.
> Although answering actually requires to login to Reddit and it seems quite painful over Tor, I’m being told to wait to post answers because “you’re doing too much” - after my second comment..
I’m not sure if that’s specific to Tor, but as you start posting more, those warnings will become less and less common, and you’ll be able to post more and more frequently.
#11 Updated by emmapeel 2017-03-15 07:29:21
u wrote:
> If Reddit has an RSS feed, why not simply read this in your Mail or RSS client? Once tails-support will have vanished it seems important to get feedback from those channels.
Well we browse the posts once in a while, but the ticket was about having some sort of ‘official voice’ inside Reddit, being more proactive, etc.
> Although answering actually requires to login to Reddit and it seems quite painful over Tor, I’m being told to wait to post answers because “you’re doing too much” - after my second comment..
I personally find this very frustrating!
#12 Updated by mercedes508 2017-03-15 12:23:39
- Type of work changed from Research to Discuss
I’d rather wait until next help desk meeting to take a decision. We didn’t do “much” until now, but doesn’t mean we’re giving up.
#13 Updated by intrigeri 2017-03-15 12:49:50
> I’d rather wait until next help desk meeting to take a decision. We didn’t do “much” until now, but doesn’t mean we’re giving up.
Then maybe “Status: Resolved” is not correct?
#14 Updated by Anonymous 2017-03-15 13:31:42
- Status changed from Resolved to Confirmed
Kindly reopening this myself, please see if that suits you. If you consider this “Resolved” or “Rejected” please don’t hesitate to remodify it.
#15 Updated by emmapeel 2017-03-17 07:13:31
I am happy with the ruffle of attention about this topic my resolution triggered… And I am eager to discuss it more!
Sweet!
#16 Updated by emmapeel 2017-03-17 08:39:28
- Assignee deleted (
emmapeel)
Deassigning myself in hope somebody else wants to drive the discussion now…
#17 Updated by elouann 2017-04-02 17:44:03
- related to
Feature #11770: Improve Tails user support: investigate Reddit as a semi-official support channel added
#18 Updated by Anonymous 2018-08-17 15:08:03
- Assignee set to goupille
helpdesk: are you still interested in doing this? Otherwise let’s reject that ticket.
#19 Updated by goupille 2018-12-17 13:53:49
we (helpdesk) checked, and tried, and couldn’t keep up, so let’s reject this ticket
#21 Updated by geb 2019-02-18 14:33:01
- related to
Bug #10410: #tails@irc.freenode.net should points to official support instructions added