Tails

#1 Updated by sajolida 2016-09-11 09:16:10

• Assignee changed from sajolida to emmapeel
• Target version deleted (Tails_2.6)
• QA Check set to Ready for QA

I did some crazy calculation and came up with an average cost of $6 per user request. The details:

I did two different calculations to compute the number of user requests that we are processing, and they both lead to similar results. I’m assuming that 1 thread = 1 user request (we don’t have that many internal thread nor spam).

First technique (probably better):

• I counted 2104 email threads in 7 months (January to August, skipping April that has no stats).
• That’s 3606 threads per year.

Second technique (more convoluted):

• Messages containing “Bug report:” 1811 in 2016S1
• Messages starting with “Bug report:” 785 in 2016S1
• So that’s a mails/thread ratio of 2.3
• Total emails over one year, reusing the stats from the monthly meeting which remove administrative email (mailman, etc.) and accounting for the missing stats on April 2016: 8759
• That’s around 3808 user email thread in one year.

• The yearly budget for frontdesk is 19.5k€.
• So that’s 19.5k/3606 = 5.40€/request = $6.06 (and 10.4 min/request).

And here is a proposal for the footer, I’m tempted to boost the number to $8 or $10 to make it round and account for the many thread (let’s say 30%) which are processed in no time because they are empty or bullshit:

-- 
Our help desk helping hundreds of Tails users each month.
Each user request costs us $6 on average to proceed.
If you find our help useful, please consider donating to Tails so we
can continue helping more people like you:

https://tails.boum.org/donate#help

#2 Updated by emmapeel 2016-09-20 04:07:23

• Assignee deleted (emmapeel)
• QA Check changed from Ready for QA to Pass

I like it, concise.

Nitpicking: There is a typo on the first line:

Our help desk is helping hundreds of Tails users each month.

#3 Updated by emmapeel 2016-09-20 04:07:55

• Status changed from Confirmed to Fix committed

#4 Updated by sajolida 2016-09-21 09:57:36

• Status changed from Fix committed to In Progress
• Assignee set to sajolida

Ok, so the final version is

-- 
Our help desk is helping hundreds of Tails users each month.
Each user request costs us $6 on average to proceed.
If you find our help useful, please consider donating to Tails so we
can continue helping more people like you:

https://tails.boum.org/donate#help

I’ll ask root@boum.org to modify the Schleuder configuration as soon as the new donation page is ready.

#6 Updated by sajolida 2016-10-03 01:35:02

• Status changed from In Progress to Resolved
• Assignee deleted (sajolida)
• QA Check deleted (Pass)

I tested the changes on the Schleuder lists and this is working now. Yeah!