Bug #10632

Improve troubleshooting section for restart

Added by sajolida 2015-11-24 02:15:50 . Updated 2016-01-15 13:34:23 .

Status:
Resolved
Priority:
Elevated
Assignee:
Category:
Installation
Target version:
Tails_2.0
Start date:
2015-11-24
Due date:
% Done:

100%

Feature Branch:
web/10632-restart-troubleshooting
Type of work:
End-user documentation
Blueprint:

Starter:
Affected tool:
Installation Assistant
Deliverable for:

Description

  • Move shutdown before boot menu key [77] [79]
  • Explain to press-and-hold boot menu key before powering on [77]
  • Link to website of computer vendors in list of boot menu keys
  • Mention faulty USB sticks

Subtasks

Related issues

Related to Tails - Bug #10649: Have a video to explain how to start Tails (and use the boot menu key) Resolved 2015-11-24

History

#1 Updated by sajolida 2015-11-24 02:44:46

#2 Updated by sajolida 2015-11-27 11:28:21

Regarding “Explain to press-and-hold boot menu key before powering on [77]” this might actually be problematic on some BIOS.

See for example: https://forums.lenovo.com/t5/ThinkPad-T400-T500-and-newer-T/When-booting-I-get-an-Error-0210-Stuck-Key-01-Lenovo-Thinkpad/td-p/1404855

Having a “key stuck” on a Thinkpad X400 leads to a BIOS error so simulating this problably does the same.

#3 Updated by sajolida 2015-11-27 12:15:27

On Dell Inspiron 9300 “press-and-hold” doesn’t work while “press repeatedly” works.

#4 Updated by sajolida 2015-11-30 10:02:18

  • related to Bug #10649: Have a video to explain how to start Tails (and use the boot menu key) added

#5 Updated by sajolida 2015-11-30 10:46:48

Let’s move the discussion on which method to document on Bug #10649.

#6 Updated by sajolida 2015-12-05 11:39:33

  • Assignee changed from sajolida to tchou
  • QA Check set to Info Needed
  • Feature Branch set to web/10632-restart-troubleshooting

Done a first implementation in, reassigning to tchou as we’re now blocked by the discussion on Bug #10649.

#7 Updated by tchou 2015-12-16 10:30:16

  • Priority changed from Normal to Elevated
  • Target version changed from Tails_1.8 to Tails_2.0

#8 Updated by sajolida 2016-01-05 17:45:15

#9 Updated by sajolida 2016-01-05 18:42:36

  • Assignee changed from tchou to sajolida

I’ll implement the decision from Bug #10649#note-10.

#10 Updated by sajolida 2016-01-05 21:50:30

  • QA Check deleted (Info Needed)

#11 Updated by sajolida 2016-01-12 15:07:03

  • Assignee changed from sajolida to tchou
  • QA Check set to Ready for QA

#12 Updated by tchou 2016-01-13 15:25:14

  • Assignee deleted (tchou)
  • QA Check changed from Ready for QA to Pass

#13 Updated by sajolida 2016-01-15 13:34:23

  • Status changed from Confirmed to Resolved
  • % Done changed from 0 to 100

Applied in changeset commit:d871ce62afa2494223226c801ed22506af792e55.